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    Product & Integration

    Ship the secure APIs and consoles your business runs on

    We design, build, and run the glue between systems—so work flows end-to-end with fewer manual touches, clearer ownership, and audit-ready trails.

    Connected

    End-to-end flows

    Secure

    Audit-ready

    Automated

    Fewer touches

    Book a Discovery CallRequest Solution Plan
    APIs
    Consoles
    Automation
    The Problem

    Problems we solve

    Swivel-chair ops

    People retyping data between ERP/CRM/claims/LMS/tools

    Brittle integrations

    Vendor lock-in, one-off scripts, no retries or idempotency

    Back-office gaps

    Ops teams lack purpose-built consoles and queues

    Risky data movement

    Unclear contracts, missing audit logs, PII everywhere

    What We Ship

    Core deliverables

    API & Integration Layer

    • REST/GraphQL/gRPC services with OAuth2/OIDC, scopes, rate-limits, and audit logs
    • Connectors to ERP/CRM/claims/LMS/payment rails/EMR/OTT/adtech; file, DB, and event bridges
    • Event-driven patterns (Kafka/Kinesis/SQS) with idempotency, retries, DLQs, and backoff

    Workflow Orchestration

    • BPMN/state-machine flows; sagas across services with compensation steps
    • SLA-aware queues (assignment, escalation, aging), templated notifications

    Operator Consoles (Back-Office)

    • Role-based UIs for case management, reviews/approvals, exceptions, and replays
    • Forms with validation, bulk actions, and activity timelines; accessibility-friendly

    Automation & Document Assembly

    • Binder/packet assembly, routing & stamping, barcode/QR workflows
    • Rules that trigger actions (notify, enrich, create tasks) in real time or on schedule

    Data Movement Controls

    • Contracts & schemas; CDC where needed; PII masking/tokenization; consent & retention
    • End-to-end traceability (who/what/when) across APIs, jobs, and user actions

    Observability & Release Hygiene

    • Distributed tracing, synthetic checks, runbooks, and on-call views
    • CI/CD, blue-green/canary deploys, feature flags, versioned APIs & migrations
    How It Works

    Architecture flow

    1

    Map processes & systems

    Define events, contracts, SLAs, and failure semantics

    2

    Design the API surface

    AuthZ model, versioning, pagination, webhooks/callbacks

    3

    Build connectors & flows

    Idempotent steps, retries, DLQs, compensations

    4

    Deliver operator console

    RBAC, queues, exception center, replay tools

    5

    Instrument & harden

    Tracing, metrics, load tests, SLOs, runbooks

    6

    Operate & evolve

    Change control, flags, deprecation policy, quarterly tune-ups

    Success Metrics

    KPIs we target

    Manual touches per case

    Automation ↓

    Average handling time (AHT)

    Efficiency ↓

    Integration failure rate

    Reliability ↑

    Time to onboard partner/system

    Speed ↓

    SLA attainment

    Performance ↑

    Internal tool NPS/CSAT

    Satisfaction ↑

    FAQs

    Common questions

    Ready to get started?

    Give your operators superpowers—and make systems talk

    Let's build the secure APIs, consoles, and automations that power your business

    Book a Discovery CallRequest Solution Plan