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    Managed Reliability & Ops

    Keep the lights on—and the pace up

    We run your data & AI estate with SLOs, observability, on-call, and change control so uptime, cost, and performance stay predictable while teams keep shipping.

    24×7

    Follow-the-sun

    SLO-Driven

    Error budgets

    Cost-Optimized

    FinOps integrated

    Book a Discovery CallRequest Solution Plan
    99.9% SLO
    24×7
    FinOps
    The Problem

    Problems we solve

    Firefighting culture

    Alert fatigue, late pages, recurring incidents

    Blind spots

    Missing lineage/DQ monitors, unknown dependencies

    Risky releases

    Ad-hoc deploys, no rollbacks, weekend freezes

    Unbounded costs

    Surprise bills, hotspots, no budgets or owners

    What We Ship

    Core deliverables

    SLO & Incident Program

    • SLOs/SLA mappings across data pipelines, AI services, and BI
    • Error budgets, paging policies, incident command, post-incident reviews
    • Unified on-call (follow-the-sun or roster), escalation trees, shift handover

    Observability & Health

    • Metrics, logs, traces; data freshness & DQ monitors, lineage-based impact
    • Model/LLM observability (latency, drift, safety counters), prompt/rule change logs
    • Service & business health dashboards; synthetic checks and canaries

    Change & Release Management

    • CI/CD pipelines, blue-green/canary, feature flags, schema/migration hygiene
    • Change calendar, approvals, rollback playbooks, blast-radius policy

    Capacity, Performance & Cost (FinOps)

    • Load & failover tests; autoscaling policies; query/storage tuning, caching
    • Budgets, showback/chargeback, rightsizing; cost per query/job/insight tracking

    DR / BCP & Hardening

    • RTO/RPO targets; backups & restores; multi-AZ/region patterns where needed
    • Game-days, chaos drills, tabletop exercises; quarterly resilience reviews

    Access & Audit Trail (Ops Lens)

    • Secrets rotation, break-glass, least-privilege scopes for runbooks & tooling
    • Tamper-evident audit logs for changes, access, and data movements

    Service Desk & Knowledge

    • SLA-based ticket routing (L1/L2/L3), KEDB/KB articles, runbook library
    • Ops reviews with owners; continuous improvement backlog
    How It Works

    Operations lifecycle

    1

    Baseline & map

    Services, dependencies, SLO targets, runbook inventory

    2

    Instrument & alert

    Metrics/logs/traces + DQ/model monitors; sane paging

    3

    Harden release

    CI/CD, flags, rollbacks, change calendar

    4

    Drill & test

    Synthetic checks, load/failover, chaos, tabletop exercises

    5

    Operate

    On-call, incident command, weekly ops & monthly cost/perf reviews

    6

    Improve

    RCA program, recurrence kill-list, roadmap & ownership updates

    KPIs

    Key performance indicators we target

    SLO attainment

    ↑

    Error-budget burn within policy

    MTTA / MTTR

    ↓

    Incident recurrence ↓

    Change failure rate

    ↓

    Deployment frequency ↑

    On-time jobs

    ↑

    Data freshness SLOs met

    Cost per query/job

    ↓

    Utilization ↑

    RTO/RPO

    Within targets

    Rollback success rate ↑

    FAQ

    Frequently asked questions

    Make reliability a feature—not a hope

    Let's discuss how we can keep your systems running while you keep shipping.

    Book a Discovery CallRequest Solution Plan

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